مدة الخبرة

+10 سنوات خبرة

المؤهل

شهادة بكالوريوس / ليسانس

النوع

ذكر

السن

35 – 40

A seasoned professional with 16 years of experience in Sales, Customer

Service and Team Management within FMCG industry And Banking.

Aspiring for senior management role at which I’ll be able to add value.

To multi task and perform all sales& services related activities by

managing existing and new customer relationship through banking

product offers. To deepen relationships through cross. To deliver the

unique experience to customers.

Competitive Sales Supervisor with experience overseeing sales teams

to meet sales plans. Proficient in handling customers’ complaints,

inquiries and addressing concerns. Consistently completes sales orders

accurately to exceed customer expectations. Outstanding leadership,

organizational, and communication skills.

Results-focused Supervisor offering successful background leading

talented sales personnel. Successful at engaging with staff by

discussing sales performance, maintaining accountability and

acknowledging excellent performance. Driven to maintain service

standards by supporting staff in handling service issues and customer

communications.

Proficient Sales Supervisor with a knack for motivating sales team to

increase overall performance. Well-versed in reports generation,

purchase orders, product delivery and customer issues resolution.

Qualified to hire, train and develop sales staff.

خبرة العمل والتدريبات

Islamic Finance Executive
Abu Dhabi Islamic Bank 05/01/2010 - 10/01/2013 • • • • • • • • • • • Arrange all financial products of the team (credit cards, personal loans, opening new accounts). Develop direct intercourse to team. Provides regular feedback to managers on market conditions and competitors' activities. Prepare sales report on a pre- agreed interval on timely basis. Prepares facility documentation. Support team for presentation to companies and individuals. Acquires thorough knowledge about bank's products, services and policies. Handling each and every customer met to understand their needs. Handling customer complaints. Achieving the target. Enhanced presentation & project development skills.
Senior Relationship Officer
Dubai Islamic Bank 01/01/2014 - 04/01/2015 • • • • • • • • • • • Arrange all financial products of the team (credit cards, personal loans, opening new accounts). Selling the required volume of monthly target by dividing the monthly target on 30 days to equal the daily target. Making good & strong relationships with the customers to solve any problems. Prepare sales report on a pre- agreed interval on timely basis. Prepares facility documentation. Support team for presentation to companies and individuals. Acquires thorough knowledge about banks products, services and policies. Handling each and every customer met to understand their needs. Handling customer complaints. Achieving the target. Enhanced presentation & project development skills.
Business Development Representative
Masafi ( Dubai ) 06/01/2016 - 05/01/2018 • • • • • • Create, identify, qualify, pursue and win new business opportunities. Proactive outbound calling efforts utilizing numerous business research tools and relationships. Develop, define and implement strategic plans utilizing competitive environment assessments to create demand for product and business solutions both for existing customers and new business prospects. Share information, make recommendations and coordinate efforts with internal marketing and sales operations as well as outside sales organizations to gain new business through development of detailed business assessments, proposals and eventual contracts. Through effective communication and teamwork help to manage customer satisfaction to retain and ensure repeat business. Take part in new employee job skill training on database usage, sales tools and processes, product training and sharing of skills and tips on 01.2014 - 04.2015 05.2010 - 10.2013 Education 08.2008 Language Certifications calling efforts, business evaluation and proposal generation. • • • • • • Cold Call. Schedule Appointments. Follow-up and Track Appointments that have occurred. Relationship Development with customers. Train on Technology & Cold Calling Techniques. Learn & Present the ASI Company Overview
Sales Supervisor
Masafi (Dubai ) 06/01/2018 - 11/01/2021 • Preparing daily workloads for staff & coordinating the daily allocation • • • • • • • • • • • of work. Motivating the team to achieve high standards and KPI targets. Handling new client enquiries and acting as the face of the business. Dealing with and resolving problems and issues which arise. Working with the sales and distribution team to drive sales forward. Mentoring and training up junior and new staff. Monitoring & reporting on standards & performance targets. Arranging & chairing weekly team meetings, focusing on targets & achievements, implementing new initiatives. Praise team members and create a positive working environment. Ensuring all administrative and IT records are entered and updated correctly. Providing prompt and accurate information on individual performance. Identify new potential accounts which meet the required minimum standards to warrant Key Account status, to manage and nurture these accounts to fulfill maximum potential.
Senior Sales Officer
inline Egypt 01/01/2022 - حتي الآن • • • • • • Maintained retail networks and established ongoing communications. Researched various markets and prepared reports detailing each available market. Worked with marketing and promotions teams to plan brand marketing activities. Processed orders reorders and cancellations. Established sales objectives and held weekly staff meetings to discuss such objectives. Ensured optimal level of client support.

التعليم

Education
Bachelor of commerce, Economic department, - 07/01/2008 Bachelor of commerce, Economic department -

الجامعة

جامعة القاهرة

الكلية

تجارة

القسم أو التخصص

Economic department
sherif Hussein

الأوسمة والجوائز

Top Achiver
03/01/2014 Certified [Senior Relationship Officer], [DIB Bank]
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الوضوح في المواصفات
كانت المتطلبات واضحة ودقيقة ومنظمة بشكل جيد.
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تواصل
متجاوب ومتعاون واستباقي في جميع التفاعلات
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سرعة الدفع
تمت عمليات الدفع في الوقت المناسب وتم التعامل معها دون مشاكل.
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الاحترافية
منظم للغاية، ومحترم، ويركز على الجودة.
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