I am a motivated and detail-oriented accounting graduate eager to apply my knowledge in the banking and financial sector. My experience in customer service has honed my skills in financial reporting and analysis, alongside a passion for enhancing customer experiences. I aim to contribute to precise financial operations while continuously developing my professional expertise.
خبرة العمل والتدريبات
مراقب مالي
B.TECH for Trading & Distribution
04/01/2026
-
07/01/2026
Reviewed daily cash flow transactions and ensured the accuracy of branch financial operations. Monitored and verified consumer finance transactions in accordance with company procedures. Processed invoice returns and ensured accurate financial documentation. Performed daily cash counts and reconciled cash balances. Received and reconciled cash collections from point-of-sale (POS) terminals within the branch. Resolved customer issues related to financial transactions, refunds, and payments. Reviewed and reconciled card (Visa) payments to ensure transaction accuracy.
Customer Service Representative Orange DSL (Home Internet Support)
Raya CX
07/01/2025
-
12/31/2025
Provided technical support for 60+ customers daily regarding Orange DSL home internet services Diagnosed and resolved connectivity and line issues, achieving 85–90% first-call resolution rate Reduced repeat complaints by 15% through effective troubleshooting and clear customer guidance Maintained high customer satisfaction by delivering fast and accurate solutions under pressure
التعليم
تجاره لغه انجليزيه شعبه محاسبه
بكالوريوس
09/01/2020
-
07/31/2024
الجامعة
جامعة المنوفية
الكلية
تجارة
القسم أو التخصص
محاسبه
لا يوجد معلومات بعد
الكورسات
Financial Accounting & Auditing Training
07/01/2025
Trained on posting journal entries and recording revenues, expenses, assets, and liabilities. Prepared financial statements: Income Statement, Balance Sheet, Cash Flow Statement, and Statement of Changes in Equity. Participated in month-end and year-end closing procedures. Performed bank and balance sheet account reconciliations. Gained experience managing Accounts Receivable and Accounts Payable accurately and efficiently
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